Privacy policy
Last updated: 24 August 2026
Lulu's Little Aviary respects your privacy and takes the handling of personal information seriously.
This Privacy Policy explains how personal information may be collected, used, stored and disclosed when you visit luluslittleaviary.com, make a purchase, submit an enquiry, interact with our website or otherwise communicate with Lulu's Little Aviary.
Our online store is hosted by Shopify, which provides the ecommerce platform and associated services used to operate this website.
Information We Collect
Depending on how you interact with Lulu's Little Aviary, we may collect information including:
- your name
- email address
- phone number
- billing or delivery address
- information you provide through our contact or enquiry forms
- information relating to an order or purchase
- payment and transaction information
- communications you have with Lulu's Little Aviary
- information about your browser, device, IP address and use of the website
- marketing preferences, where applicable
If you enquire about or purchase a bird, we may also keep information relevant to the enquiry, purchase, handover and ongoing support provided to you.
Please do not provide sensitive personal information through our website unless it is genuinely necessary for your enquiry.
Payment Information
Payments made through the website are processed using Shopify and the payment providers made available through Shopify.
Lulu's Little Aviary does not ordinarily receive or store your complete payment card number. Payment providers may collect and process payment information in accordance with their own privacy practices.
How We Collect Information
Personal information may be collected:
- directly from you when you make a purchase or submit information through the website
- when you contact or communicate with Lulu's Little Aviary
- automatically when you browse or interact with the website
- through cookies and similar technologies
- through Shopify and other service providers used to operate the website and fulfil orders
- from third parties where you have authorised the information to be provided or where otherwise permitted by law
How We Use Personal Information
We may use personal information to:
- respond to enquiries
- assist you with choosing or enquiring about a bird
- process and manage purchases
- arrange collection, delivery or fulfilment where applicable
- provide customer service and ongoing support
- maintain records relating to purchases and enquiries
- communicate important information relating to an order or service
- operate, maintain and improve the website
- prevent fraud, spam, abuse and other security threats
- comply with legal and regulatory obligations
- send marketing communications where you have agreed to receive them
We will not use personal information for an unrelated purpose unless permitted by law or you have given your consent.
Marketing Communications
If you choose to receive marketing communications from Lulu's Little Aviary, we may use your contact details to send you relevant news, updates or promotional information.
You can unsubscribe from marketing emails at any time using the unsubscribe option included in those communications.
Unsubscribing from marketing does not prevent us from sending communications that are necessary to manage an enquiry, purchase or other ongoing interaction with you.
Shopify
Our website and online store are powered by Shopify.
Shopify collects and processes information when you access or use the store in order to provide its ecommerce, security, analytics, payment and related services.
Information submitted through this website may therefore be processed by Shopify in addition to Lulu's Little Aviary.
You can find more information about Shopify's handling of personal information in Shopify's Consumer Privacy Policy and Privacy Portal.
Cookies and Website Analytics
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website, improve the customer experience, prevent fraud and, where enabled, support advertising or marketing.
Some cookies are necessary for the website to function. Other cookies may depend on your location, consent choices and the services enabled on our Shopify store.
You can control cookies through your browser settings and, where available, through the privacy or cookie controls presented on the website.
Sharing Personal Information
We may disclose personal information where reasonably necessary to operate Lulu's Little Aviary, including to:
- Shopify
- payment processors
- website and technology providers
- delivery or fulfilment providers where applicable
- professional advisers or service providers
- marketing or analytics providers where those services are enabled
- government agencies, regulators, courts or law enforcement where required or authorised by law
We may also disclose information where you specifically ask or authorise us to do so.
We do not sell customer contact details to third parties.
Overseas Processing
Some of the companies that provide technology and other services to Lulu's Little Aviary, including Shopify and its service providers, operate internationally.
As a result, personal information may be processed or stored outside Australia.
The locations used by these providers can change over time and depend on the particular service being provided.
Third-Party Websites
Our website may contain links to third-party websites or services, including social media platforms.
Lulu's Little Aviary does not control the privacy practices of those third parties. If you follow a third-party link, you should review that service's privacy policy before providing personal information.
Keeping Information Secure
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure.
Our website is operated using Shopify and other service providers that maintain their own technical and organisational security measures.
No method of transmitting or storing information electronically can be guaranteed to be completely secure.
How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected and to meet business, accounting, legal, dispute-resolution and record-keeping requirements.
Information that is no longer required may be deleted, anonymised or otherwise securely disposed of where appropriate.
Accessing or Correcting Your Information
You may contact Lulu's Little Aviary if you would like to:
- request access to personal information we hold about you
- ask us to correct information that is inaccurate or out of date
- raise a concern about how your personal information has been handled
- make another privacy-related request
We may need to verify your identity before providing access to or changing personal information.
Your rights may vary depending on the privacy laws that apply to your circumstances.
Children's Privacy
The online store is not specifically directed at children.
If a parent or guardian believes that a child has provided personal information to Lulu's Little Aviary without appropriate permission, they can contact us and request that the matter be reviewed.
Privacy Complaints
If you have a concern about the way Lulu's Little Aviary has handled your personal information, please contact us through our website contact form.
Please provide enough information for us to understand and investigate your concern.
We will review privacy complaints and respond within a reasonable period.
Depending on the laws that apply to you, you may also have the right to raise a privacy complaint with an appropriate privacy regulator.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal obligations.
The latest version will be published on this website with the date it was last updated
Contact
For privacy enquiries, requests, corrections or complaints, please contact Lulu's Little Aviary through the contact form on our website.
For your privacy and security, our residential address and private contact details are not published on this page.