Shipping policy
Shipping & Collection Policy
Last updated: 24 August 2026
This Shipping & Collection Policy applies to purchases made through Lulu’s Little Aviary.
LIVE BIRDS
Live birds are collection only from South West Sydney, NSW.
Lulu’s Little Aviary does not ship or courier live birds through the online store.
Collection is an important part of the handover process. It allows you to meet your bird, receive relevant information and inclusions, ask questions, and make sure you are comfortable before taking your bird home.
Collection arrangements will be organised directly with you once your bird is ready.
For the safety and welfare of the birds, the exact residential collection address is not published publicly and will be provided privately when appropriate.
WHEN YOUR BIRD IS READY FOR COLLECTION
Baby birds will only leave Lulu’s Little Aviary once they are considered ready for their new home.
Estimated readiness dates may be provided, but these are not guarantees. Young birds develop at different rates and their health, development and welfare will always take priority over a planned collection date.
If a collection date needs to change because a bird is not yet ready, I will contact you and arrange another suitable time.
COLLECTION ARRANGEMENTS
Collection times must be arranged in advance.
Please do not attend the collection location without a confirmed appointment.
The person collecting the bird should bring a suitable and secure travel carrier unless another arrangement has been made beforehand.
If someone other than the purchaser will be collecting the bird, please let me know before the appointment.
PHYSICAL PRODUCTS
Where physical products are available for delivery through the Lulu’s Little Aviary store, available shipping options and applicable charges will be shown during checkout.
Orders will be prepared and dispatched as soon as reasonably possible.
Any estimated delivery timeframe is a guide only and may vary depending on the destination, carrier and circumstances outside our reasonable control.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order for physical products.
Please contact Lulu’s Little Aviary as soon as possible if you notice an error in your delivery information.
If an order has already been dispatched, it may not be possible to change the delivery address.
TRACKING
Where tracking is available for a physical product order, tracking information will be provided after dispatch.
Tracking updates are generally supplied by the delivery provider and may not always update immediately.
DELAYED DELIVERIES
Occasionally deliveries may take longer than expected because of postal or courier delays, weather, public holidays or other circumstances.
If your order is significantly delayed, please contact Lulu’s Little Aviary so I can help investigate the delivery.
LOST OR DAMAGED PARCELS
If a physical product arrives damaged, is significantly delayed or appears to have been lost in transit, please contact Lulu’s Little Aviary as soon as possible.
Please keep the packaging and, where possible, take photographs of any damage.
I will work with you and the relevant delivery provider to investigate the issue and provide an appropriate resolution.
Nothing in this policy limits any rights or remedies available to you under the Australian Consumer Law.
LOCAL PICKUP OF PHYSICAL PRODUCTS
Where local pickup is offered for physical products, collection must be arranged in advance.
The private collection address will be provided directly after suitable arrangements have been made.
INTERNATIONAL SHIPPING
Unless specifically stated on a product listing or during checkout, Lulu’s Little Aviary does not offer international shipping.
Live birds are not available for international shipping.
RETURNS
Shipping and collection arrangements for returns are covered by our Returns, Refunds & Rehoming Policy.
Please contact Lulu’s Little Aviary before sending any product back.
Do not send live birds or physical products to an address found elsewhere online without first receiving return or handover instructions from Lulu’s Little Aviary.
CONTACT
For questions about collection, delivery, tracking or an order, please contact Lulu’s Little Aviary through the contact form on our website.
For privacy and security reasons, our private residential collection address is provided only when necessary for an arranged collection.